Talk to the KOIOS team: product support, warranty claims, order help and business inquiries, answered by real people.
Whether you're choosing your first KOIOS or troubleshooting one you've owned for a year, the fastest route to an answer is email. Include the model name (it's on the rating plate under the base) and a sentence about what's happening, and you'll get a useful reply from a real person.
Checkout, payment, delivery tracking and returns are all handled on the product's retail listing (the page each "Check price & buy" button opens). For anything tied to a specific order (where is it, changing the address, starting a return), use the order page in your retail account: that's where your order details live and where returns are approved instantly.
Every KOIOS appliance is covered for 24 months, with lifetime technical support after that. To open a claim, email us the model name, a photo or short video of the issue and your order confirmation. Most claims are resolved with a replacement part or unit, shipped without fuss.
A surprising amount of the current range started as an owner's email. If a lid should seal better, a cup should be bigger or a mode is missing, tell us. We read everything.
Media kits, review samples, distribution and bulk inquiries: write to [email protected] with "Press" or "Business" in the subject line.